• Elegant Hotel Collection

Professional Call Management

Convert enquiries into bookings

Elegant Hotel Collection offers a professional yet flexible approach to managing your voice reservations with our established hotel call centre solution. All calls are answered promptly and personally, by highly trained multi-lingual staff that have extensive knowledge of the hotel industry, enabling them to efficiently convert enquiries into bookings.

Using the latest call centre technology, you can choose from a range of solutions suited to your hotel’s own demands. This is supported by a complex reporting suite providing the ability to analyse an array of data for more informed business decisions.

Call Centre Solutions for your hotel

Private Label Call Centre

Professional, outsourced voice reservations services branded as your hotel or group

After-hours and overflow support

Never miss a call and opportunity to convert, with our after-hours and overflow support

Group, tour and voucher reservation desk

Trained staff specialising in handling group and tour sales enquiries, and voucher redemption processes such as Groupon bookings

Why use the Elegant Call Centre?

  • Over 10 years of experience
  • Unrivalled knowledge of the hotel industry
  • High call-centre staff retention rates
  • Sophisticated and up-to-date call centre technology
  • Comprehensive reporting on all calls received including lost bookings
  • Excellent conversion levels and high REVpar achieved for clients
  • Personal and flexible service designed to meet client’s specific needs
  • Dedicated Account Manager meaning a single point of contact
  • Multi-lingual services offered

Intuitive, Flexible Technology

Your complete distribution and marketing toolkit.

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Central Reservation System / CRS

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HotelREZ Content & Image Management-icon

Content & Image Management Tools

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Commission Processing Tool